There are many excellent businesses that offer courier services, and they can offer highly dependable courier services. However, there are a lot more problematic or unreliable courier services out there, leaving you wondering “Where is my delivery?” and “When is it eventually going to arrive?” I apologize for having to ask, but what kind of courier service do you employ?
You might be shocked to learn that there are surprisingly few and obvious differences between a good courier company and a bad one. If one is aware of the fundamentals of effective and high-level transportation service methods, that is. Finding a reputable courier can be a real challenge, but learning some of the methods that couriers do can make all the difference in the world.
Do you frequently find yourself calling your courier service to inquire on the location of your delivery and the estimated time of arrival because it has taken much longer than you had anticipated? Do your customers frequently phone you to check on the status of the items they ordered? Even though it is already long after midday and the customer has still not seen the driver, you made the shipment call at 8 a.m. This is not good for your reputation.
A general guideline that Same Day Courier Service uses for the amount of time it takes to deliver a package on a Regular Service inside the boundaries of your city ranges from 4 to 5 hours. A shorter norm of 3 to 4 hours will be used by an industrial courier company that strives for high levels of service. The latter is less frequently encountered.
I frequently hear business owners complain that their courier delivery service took more than four hours, sometimes even longer, to pick up their shipment after they had called for delivery. One cringes while hearing these tales.
Some will pick up your package fast to “get it out of your face,” leaving you unconcerned and under the impression that your delivery is proceeding without incident. When, in fact, five hours later, it has still not arrived. When your customer phones incensed because they were told their purchase will arrive in 4 hours but it has been 5 hours and they haven’t seen the driver in 5 hours, you aren’t even aware of this. Where is my order, please? Gasp! Right now, you’re rushing to satisfy your consumer.
Courier Service and Are Given an Explanation
You phone your courier service and are given an explanation like “The Whitemud Drive is a parking lot,” despite the fact that you were just on it 15 minutes ago and there was no traffic. You’re not merely upset anymore. Your faith in your Courier has been betrayed because you now realize that you can’t even believe the explanations he has provided you. You already know the answer, therefore start seeking for a different and more trustworthy Courier.
Nobody is perfect, Same Day Courier. As they say, human error is common. The most important thing is that your Courier responds to you honestly. “We erred, and we apologize so much! How can we make this right in your eyes?” The most sensible course of action in this situation would be to deliver your package as soon as possible and to offer the service gratis. Situations like this should only occur very infrequently.
Courier Service Admits
If your courier service admits to a mistake and tells you, “The Whitemud Drive is a parking lot, there’s been an accident,” you may be sure that they were telling the truth. A professional courier will phone you to let you know if there is a delay in your delivery and explain why.
An Industrial Courier may frequently wait to make deliveries to one part of the city until the driver’s car is completely full and cannot fit any more delivery items. Although using a pencil might be a stretch, you get the idea. They will wait until they are fully loaded, which might take hours, and then move to the intended side of the town. And once they arrive, they still haven’t finished all those deliveries!
Inquire about the company’s maximum time frames for regular delivery when searching for a courier service. The responses you receive could astound you. Do yourself a favor and cut the conversation short if they hesitate and try to be evasive with statements like “Well…that depends on where it’s going to and where it’s being picked up” or “That’s a difficult question to answer.” You should now continue looking.
Your industrial courier serves as the first point of contact between your goods and your clients. In order to help you expand your business, you need your courier to be an effective reflection of your brand.
One of the most crucial things your organization needs to be aware of is understanding some of the essentials when choosing which courier company to utilize. Being aware of the many less than ideal courier service methods that businesses engage in and becoming familiar with the best practices in the sector are your best weapons for avoiding a bad brand image with product delivery.